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Returns & Exchanges
Cancellation, Return & Refund Policy
Last Updated: June 15, 2026
1. Order Cancellation & Modification
If you wish to cancel or modify your order, please contact us immediately at [email protected] with your order number and specific request.
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Cancellation/Modification Window: Requests can only be accepted within 24 hours of order placement.
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After 24 hours, your order has entered our fulfillment process and can no longer be altered or canceled.
You will receive a confirmation email once your cancellation or modification has been processed.
2. Returns (For Non-Defective Items)
We accept returns for non-defective items within 30 days of the delivery date, subject to the following conditions:
| Condition | Requirement |
|---|---|
| Item Condition | Must be unwashed, unworn, and unused, with all original tags and packaging intact |
| Return Shipping | Buyer is responsible for return shipping costs (non-refundable) |
| Restocking Fee | A 15% restocking fee may apply to cover processing and handling costs |
| Return Authorization | Please contact us before returning any item to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted. |
Important:
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Original shipping charges are non-refundable.
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We recommend using a trackable shipping method for returns, as we cannot be responsible for lost return packages.
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Returns must be postmarked within 30 days of the delivery date. Returns received after this period will not be accepted.
3. Refunds (For Non-Defective Returns)
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 48 hours, and a credit will automatically be applied to your original payment method.
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The time it takes for the refund to appear in your account depends on your bank or payment provider, typically 5–14 business days.
4. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, we sincerely apologize. Please contact us within 7 days of delivery at [email protected] with:
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Your order number
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Clear photos or videos showing the issue
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Your full delivery address
We will review your claim and:
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Resend the correct/replacement item at no additional cost to you; or
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If a replacement is not available, issue a full refund (including original shipping costs).
Note: For defective/damaged items, no return is required. You may keep the item or dispose of it.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
| Situation | Explanation |
|---|---|
| Incorrect Address | Orders delivered to an incorrect, incomplete, or outdated address provided by the customer |
| Failed Delivery | Orders returned to us due to customer unavailability or refusal to accept delivery |
| Item Not Returned | Non-defective items that are not returned to us (we must receive the physical item to issue a refund) |
| Missing Tags/Used Condition | Returned non-defective items that are washed, worn, or missing original tags |
| Beyond Return Window | Non-defective return requests submitted after the 30-day return window |
6. Policy Validity
Our return and refund policy is valid for 90 days from the delivery date for defective/incorrect item claims, and 30 days from the delivery date for non-defective returns. Requests submitted after these periods will not be accepted.
7. Contact Us
For any cancellation, return, or refund inquiries, please contact us:
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Email: [email protected]
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Response Time: Within 24 hours (Monday–Friday)
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